Privacy Policy

When you shop with Paws Source, we collect the information needed to process your order and care for you as a customer:

• Contact & delivery details — name, email, phone, billing and shipping address.
• Order information — the products you buy (such as the Paw Cleaner, Paw Soap, Dog Toothbrush or our bundles), quantities and order history.
• Payment information — handled securely by our payment providers; we never see or store full card numbers.
• Browsing data — pages viewed, items added to your bag, and device or browser information collected via cookies.

We use your information to:

• Process, pack and ship your orders, including free delivery on orders over the qualifying threshold.
• Send order confirmations, shipping updates and customer-service responses.
• Share paw-care tips, new-product news and exclusive offers — only if you've subscribed.
• Improve our products, website and the overall shopping experience.
• Prevent fraud and keep your account and orders secure.

Our site uses cookies and similar technologies to remember your bag, understand how the store is used, and show you more relevant content. You can control or disable cookies in your browser settings, though some features (like checkout) may not work properly without them.

We only share your information with trusted partners who help us run the store:

• Shopify — our e-commerce platform, which hosts the store and processes orders.
• Payment processors — to securely take payment.
• Shipping carriers — to deliver your order.
• Email & analytics tools — to send updates and understand site performance.

We never sell or rent your personal data to anyone.

We keep your information only as long as necessary to fulfil your orders, comply with legal and tax obligations, and resolve any disputes. When it's no longer needed, we securely delete or anonymise it.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data, where applicable.
• Unsubscribe from marketing emails at any time via the link in any message.

To exercise any of these rights, simply email our support team.

Your information is protected with industry-standard security, including SSL encryption at checkout and access controls on our systems. While no method of transmission is ever 100% secure, we work continuously to safeguard your data.

Paws Source is intended for adults purchasing paw-care products for their pets. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with data, please contact us and we'll remove it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. If you have any questions, you can reach us using the details below.